ABOUT US

WELCOME TO DE’LUXÉ HAIR CO. Where healthy hair, luxury extensions, and elevated artistry meet. De’Luxé Hair Co. is a private beauty experience created for clients who value intentional service, beautiful results, and hair that looks just as good as it feels. Founded by licensed Master Cosmetologist Javier Cannady, De’Luxé specializes in healthy-hair styling, silk presses, luxury extensions, custom installs, color, and transformative looks tailored to you. Every appointment is approached with intention—from consultation to the final reveal. The focus is simple: protect the integrity of your hair, elevate your look, and create results you can feel confident wearing. THE DE’LUXÉ EXPERIENCE ✦ Private, one-on-one salon experience ✦ Healthy-hair focused care ✦ Luxury extension services ✦ Personalized consultations ✦ Intentional scheduling ✦ Professional products & techniques Whether you’re maintaining your natural hair, stepping into a new look, or experiencing De’Luxé extensions, your appointment is designed to feel personal, elevated, and worth looking forward to. Welcome to De’Luxé. Your next look starts here. De’Luxé Hair Co. — Booking Policies APPOINTMENTS & BOOKING All appointments are reserved specifically for you. Please review your selected service, included features, add-ons, and preparation requirements before booking. Additional services requested during the appointment are subject to time and availability and may require an additional charge. DEPOSITS & PAYMENTS A deposit may be required to reserve your appointment and will be applied toward your service balance. Remaining balances are due at the time of service unless otherwise stated. Deposits are non-refundable but may be transferable to one rescheduled appointment when proper notice is provided. For Hair-Included Extension services, the required deposit/payment initiates the custom hair order. Once hair has been ordered, that portion of your payment is non-refundable. CANCELLATIONS & RESCHEDULING Please provide at least 24 hours’ notice when canceling or rescheduling. Late cancellations, same-day cancellations, and no-shows may result in a cancellation fee and/or forfeiture of your deposit in accordance with the cancellation terms presented at booking. Repeated cancellations or no-shows may require full payment before future appointments are accepted. LATE ARRIVALS A 15-minute grace period is provided. Please communicate as soon as possible if you are running late. Arrivals exceeding the grace period may require your service to be modified or rescheduled to avoid affecting the next guest. A $45 late fee may apply for arrivals of 20 minutes or more when the appointment can still be accommodated. If De’Luxé is responsible for a significant delay to your scheduled appointment, appropriate consideration will be provided. HAIR-INCLUDED EXTENSIONS Hair-Included appointments require advance booking to allow adequate time for sourcing and preparation. Extension hair is custom ordered for each client and is not guaranteed to be kept in stock. Please book Hair-Included services at least 3–5 business days in advance. Hair length, texture, color, and desired finished look should be confirmed promptly after booking. Because extension hair is specially sourced for your appointment, payments associated with hair that has already been ordered are non-refundable. CLIENT-PROVIDED HAIR Clients booking Client-Provided Hair Installs are responsible for supplying enough hair to complete their desired style. Hair should be clean, detangled, free of excessive product or adhesive, and suitable for installation. Previously used hair may be accepted if it remains in appropriate condition. De’Luxé Hair Co. cannot guarantee the quality, longevity, shedding, tangling, coloring performance, or overall performance of hair/products supplied by the client. LACE SERVICES Closures, frontals, and applicable lace units requiring customization must be dropped off 1–2 days before the appointment unless otherwise arranged. Late lace drop-offs may limit customization or require the appointment to be rescheduled. APPOINTMENT PREPARATION Please carefully review the description of your selected service before arriving. Unless a takedown is included or booked separately, arrive with previous extensions, braids, wigs, or protective styles removed. Excessive detangling, buildup, matting, takedown, or additional preparation not included with your scheduled service may result in an additional fee or modification of the appointment. HAIR & SCALP HEALTH The integrity of your natural hair and scalp is a priority. De’Luxé Hair Co. reserves the right to modify, postpone, or decline a requested service when the condition of the hair or scalp makes the service inappropriate or potentially damaging. Cosmetology services and scalp assessments are cosmetic in nature and are not medical diagnoses or treatment. Clients with significant irritation, open sores, unexplained hair loss, infection, or other medical scalp concerns may be advised to consult a licensed healthcare professional before receiving service. AFTER-HOURS / OFF-DAY APPOINTMENTS Appointments requested outside regular business hours or on scheduled off-days are subject to availability and a $65 convenience fee. The fee must be confirmed prior to the appointment. CHILDREN & ADDITIONAL GUESTS To maintain a comfortable, focused experience, please do not bring additional guests or children who are not receiving a scheduled service unless previously approved. SERVICE SATISFACTION If you have a concern regarding your completed service, please contact De’Luxé Hair Co. within 48 hours of your appointment so the concern can be reviewed. Complimentary adjustments are determined based on the original service performed and do not include changes of preference after the service has been completed. By booking an appointment with De’Luxé Hair Co., you acknowledge that you have reviewed and agree to the applicable booking, cancellation, payment, and service policies. Thank you for respecting the time, artistry, and preparation that go into every De’Luxé experience.